Free: What to do in case of a malfunction or community downside?

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Breakdown free? We aid you © Tom's Guide FR

Unfortunately, the free community is sadly topic to comparatively widespread issues. Remember, in February of this 12 months, Of the numerous issues that can have an effect on the operator's fiber community and, within the course of, 1000's of customers.

In Free, outages may be attributable to dozens of various issues. These may very well be inner points, line outages, different DNS points, and even... Optical cables gnawed by rodentsWhich occurred final month.

If you're having issue connecting to the community Moving Or free web. We hope this file helps you perceive and management the scenario higher.

Check the free community standing

And it is higher to say it instantly: there is a good probability you will must be affected person,depends upon the scenario. There are two forms of issues:

  • Either the issue is remoted and solely associated to your line: you possibly can resolve it with the assistance of Free.
  • Either the issue is extra international and, sadly, you will not be capable of theoretically do a lot about it.

But relaxation assured, as a result of it's potential Check the free community standing Using a number of instruments. In phrases of location Downdetector It will mean you can entry a map of mainland France and see which areas are affected. You may also report your particulars with a view to refine the information to fit your scenario. On the opposite hand, the positioning It lets you already know the standing of the operator's DSLAM and NROs, providing you with a transparent thought of ​​the place the injury is going on.

How do I contact Free if there's a downside?

If the issue persists for greater than a day or it looks like you are the one one affected, it is time to name toll-free to know the scenario. There are a number of methods to contact free help:

  • By telephone on 1044 (For non-subscribers) and 3244 (For subscribers). Note that subscribers have free entry from 7 a.m. to midnight, 7 days per week.
  • to make use of Online chat service From the official web site.
  • communication Free participant Via the Face to Free video conferencing service.

However, remember the fact that if the issue is international, it's possible you'll expertise overwhelmed after-sales service. So be affected person and select to speak on-line in order that you don't await hours on line.

How can I connect with the Internet if the free community is just not working?

If the difficulty is barely with Free's fastened web (ADSL or Fiber) and you've got a cellular plan with mobile information, know that you should utilize your telephone to share the connection.

  • On iPhone, go to Settings > Cellular Data > Personal Hotspot > Allow Other Users.
  • On Android, go to gadget Settings > Network & Internet > Hotspot & tethering.
  • On your laptop, discover your cellular's WiFi community and connect with it utilizing the password you beforehand selected in settings.
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Be cautious to not exceed the mobile information restrict assigned by your operator. You will be capable of discover the utmost quantity of 4G/5G information approved in your buyer account, together with your cellular operator, whether or not it's free or not.

I'm overseas and the free community is just not working, what ought to I do?

Are you touring overseas and might't connect with the free community? The International Calls choice means that you can obtain or ship calls from overseas and from overseas (besides Europe and the French Overseas Departments) to France. Go to Mobile Subscribers Area > My Options > International Calling > Details. Then enter your financial institution card data to pay the consumption advance of 10 euros, which permits the choice to be activated (it's required solely as soon as in the course of the first activation).

For communications from Europe and the French Overseas Territories (see listing in Pricing booklet), enabling this feature is just not crucial. But it's possible you'll have to allow the Mobile Data Roaming choice out of your telephone, normally within the Cellular Data menu.

I can connect with the free web (ADSL or Fiber) however the pace is gradual, what ought to I do?

If your challenge is with the pace of your Freebox, know that you could carry out a connection check at Make positive to run the check with none downloads in progress. If the circulate is irregular, strive turning off and reactivating WiFi. Try unplugging your Freebox, wait about ten seconds after which plug it again in.

If the difficulty is expounded to Free's DNS, you possibly can attempt to resolve the difficulty as follows:

  • On Windows: Go to Network and Sharing Center > Change card settings > Properties in your Wifi card > Double-click Internet Protocol Version 4 (TCP/IPv4) > Fill within the bins on the backside Preferred DNS Server and Auxiliary DNS Server.
  • On Mac: Go to System Preferences > Network > Advanced > DNS, then add the DNS of your selection by clicking the + within the backside left.
  • Then merely enter considered one of these DNS servers, recognized to be dependable and sturdy, and resume your actions.
    • Google: / 8.8.4.
    • Cloudflare: /
    • Constant contact quantity: /

Whatever your scenario, we hope we have been in a position that will help you and need you braveness in these annoying moments when persistence is crucial.

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